Rialto Vacations

Rialto Vacations — Every listing, one dashboard

The owner side of the Rialto marketplace — a dashboard and management system that turns renting out a timeshare into a clear, guided workflow.

Role
Lead Product Design · Design System
Team
Rialto Vacations team
Years
2025
Industry
Travel · Hospitality
Links
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Prototype
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Active listings, booking requests, guest messages and market data in a single owner dashboard — rebuilt for desktop and mobile.

The owner side of the Rialto marketplace — a dashboard and management system that turns renting out a timeshare into a clear, guided workflow.
Primary surface
Fig. 01

[ The problem ]

Owners renting out their weeks are running a small hospitality business, usually from a phone, usually without tools. Listings, pricing decisions, guest questions and booking requests were scattered — and pricing a timeshare rental is genuinely confusing without market context. The owner experience had to earn trust from people who are not professional hosts.

[ Goals ]

One snapshot — listings, tasks and messages surfaced instantly. Guided decisions — listing setup that walks owners through every choice. Market context — real pricing data inside the workflow, not a separate research project. Mobile-first management — every critical action clear on a small screen.

    Approach

    The dashboard was designed as the single answer to "what needs my attention": active listings, pending tasks, unread messages and a shortcut to list a new week. Around it, the workflows: a unified inbox for guest conversations across listings; market data built into pricing so owners set rates with evidence instead of guesses; a guided listing flow covering room type, view, dates, pricing, payment methods and cancellation policy; and guest messaging designed to inspire confidence on both sides. Then the whole system was re-imagined for mobile, because owners manage rentals while traveling.

    [ Scope and constraints ]

    What I owned
    Constraints
    How it was tested

    [ The work ]

    The surfaces.

    BeforeAfter
    1

    Unified inbox

    Keep multiple inquiries across listings manageable.
    Objective

    Keep multiple inquiries across listings manageable.

    Process

    Brought every guest conversation into one place with listing context attached to each thread.

    Outcome

    No thread lost, no listing confused.

    rialto-owner-dashboard
    2

    Market data

    Take the guesswork out of pricing a rental.
    Objective

    Take the guesswork out of pricing a rental.

    Process

    Built real market data directly into the pricing workflow instead of a separate research view.

    Outcome

    Owners set rates with evidence, at the moment of decision.

    rialto-owner-dashboard
    3

    Guided listing setup

    Make creating a listing stress-free for non-professional hosts.
    Objective

    Make creating a listing stress-free for non-professional hosts.

    Process

    A step-by-step flow through room type, view, dates, pricing, payment methods, cancellation policy and additional details.

    Outcome

    Complete, confident listings from first-time hosts.

    rialto-owner-dashboard
    4

    Guest messaging

    Give owners a straightforward way to respond and inspire trust.
    Objective

    Give owners a straightforward way to respond and inspire trust.

    Process

    Conversation view with booking details in context, designed to keep both sides confident.

    Outcome

    Faster, more confident replies — inquiries become bookings.

    rialto-owner-dashboard
    5

    Mobile management

    Support owners who manage from anywhere.
    Objective

    Support owners who manage from anywhere.

    Process

    Re-imagined the dashboard for mobile so messages, pricing and booking requests work one-handed.

    Outcome

    Every critical action, just as clear on a phone.

    rialto-owner-dashboard

    [ The system underneath ]

    [ Results ]

    1 | Dashboard for listings, tasks and messages 6 | Decisions guided in listing setup Mobile | Full management, re-imagined for phones

    Owners get a professional operation without becoming professionals: one place to see everything, guidance through every listing decision, and market data at the moment of pricing. The unified inbox and clear booking details change the guest experience too — owners respond faster and with more confidence, which is what turns an inquiry into a booking.

    What I carry forward

    Designing for accidental businesspeople taught me to put evidence where the decision happens — market data next to the price field beats a research tab every time.

    ← All work

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